Other major factors to be considering in building your new telephone and data networking systems, and related data networks. The difference is Novacom's support for your new and future telephone and data needs.

Please complete the following needs profile and Novacom will provide a proposal within the same business day.

Please use the following decision matrix to define voice telephone and data networking for your organization. Simply select  from Line Number 1 through 15 rows, row by row, first select Column A  (System Concerns) major subjects, then view Column B (What Novacom Offers) and finally from Column C Your Selection; that is,  your needs as discussed in the drop down box.  Click your selection in Column C.

1-Improve Price Performance-Initial and ongoing costs and value are our goals.

Your voice/ data calls are transmitted  via a  variety of  Novacom pre selected voice and Internet carriers. Rely on Novacom to build better price performance,  and  deal directly with the carriers.

Bottom Line:  Price matters/value is best without sacrificing reliability and having stable and responsive carriers.

6-Building Better/Faster Networks-Novacom integrates telephones and computer networks

Your telephones and computer calls route via a Novacom Integrated voice and data network. Integrated Firewall with VPN. Consider Novacom's redundant Internet.  Build a faster local network using Cisco Systems proven data switches.

Equal attention to telephone and computers performance is  mandatory. Cisco & HP make the top data switching.

4-Enhanced Automated Attendant/Voice Mail-Most flexible voice mail systems in the market

Your customers  connect via an enhanced automated system with advanced routing options. The system provides: name routing, call recording, and 1,800 hours call storage with remote access. Avaya offers a free two port voice processing system with 15 hours of voice mail storage.

Without a dedicated operator, good automated call "routing "  system is mandatory.  The key is flexibility.

2-Field Deployed  Remote/Workers-"Road Warriors" need the same telephone service as in house office staff.

With Avaya, your remote workers must have desk  telephone features and  connect calls from cell telephones via the main site with main number caller identification. The "dead end" cell voice mail is eliminated better productivity is afforded. This includes concurrent ringing of cell and desk telephones. Multiple sites can page site to site with conference calling.

The path to controlling staff costs is to deploy  remote workers and provide office class features at the remote site.

3-Seamless Site Linking-Connect up to 32 remote sites anywhere in the world.

Your branches are linked to  a unified network of up to 32 branches with a single, backed up voice mail, and up to 1,000 fellow staffers. Branch office operate like the main site with call transfers, conferencing and site to site paging.

Remote site workers always must have full systems' access to all sites and remote staff.

Most Avaya telephones are offered in a digital or a VoIP version; 1400/5400 are digital and 1600/5600 are VoiP.  The telephone models appear identical except for the mode of connection; digital connects to a single pair of wires usual at all businesses or the Ethernet computer connection used for your workstation.

8-Computer Telephone Integration-This  State of the Art architecture  allows the connection of incoming calls to your contact database and shows the caller's information on the call staffer's  workstation.

Link your Outlook or other contact managers to incoming calls.

Bottom Line: Use  your contact manger  such as Outlook  to display  a caller's information when the call arrives.

7-Build a Call Center on a Limited Budget-Call Centers are proven to handle high call activity departments.

Handle high caller volumes such as customer service or order entry with a full array of management reports; Call Center is the best productivity tool. Build your Call Center provide the best mix of limited staff and fast  response to caller.

The best way to manage staff who are dedicated to high call volume handling is the Call Center/ACD.

Indicate the number of call answered by the system at a specific time. Avaya has unlimited automated attendants based on the number of lines in the system;

Indicate how many callers can leave a message at a specific time. Avaya offers no cost 2 ports, 15 hours at no cost with 48 mailboxes (options to 10,000 mailboxes)

Voice mail name look up-enter  a few letters of name to look up staffer;

Avaya standard Automatic Call  Distribution (ACD) ready to use-an enhanced version available. The ACD efficiently handles high call volumes; 

Select telephones that offer enhanced Duplex Speakers with bright backlit LCD large displays, and convenient feature access-make feature access simple;

User friendly feature access. Avaya telephone buttons are in a logical manner.

Integrated headset single connection (eliminates costly lifters and amplifiers);

Lots of technology coexist. Select VoIP or digital or analog-all systems have digital, VoIP and analog capacity-select your option and ask about a comparison of options.

Saves electric power with low power consumption-no fans (fans indicate high power);

Avaya offers flexibility by Add two of your own telephones and credit card verification modems with no added equipment;

Internet download music on hold is standard;

Linking telephones & computers at no additional cost to provide the latest features.

Connection of cell telephone to your desk telephone with full Caller ID .

Amplified conference bride to support up to 64 parties-a big cost saving feature;

Fastest installation of up to thirty telephones within 24 hours;.

.  

9-Power Conference Bridge is needed to have "Collaborative"  quality speech with up to 128 parties; 64 in a single call or groups of two or more to 128 callers. This is  a most reliable and cost effect feature  T-1 service is needed.

One of the best ways to save travel time, keep staff in contact with each other. 64 conference participants. Avoids unpredictable VoIP services, or costly conference services. Avaya offers a standard 64 (maximum 128 conference plan (s); elect two to up to 64 parties with the appropriate T-1 liens capacity.

Bottom Line: To link people separated  geographically is diverse regions on a single call is a great productivity tool.

Row

1.

2.

 

3.

4.

 

5.

6.

7

8.

9. 

10.

11.

12.

13

14

15.

. 

Novacom Telephone Company, Inc.

pmilano@novacomtelephone.com

Fastest Possible Response

Row

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

Location: City, State, Zip Code

Email Address

Comments

Telephone Number/Extension

Your Firm

Number of Telephones

Your Current Telephone System

Future Telephone Capacity

Number of Outside Lines Needed

Your Name

What to consider in your selection of a vendor for telephone and data networking. Consider that you are making a five year commitment.

Caution:  Question the assertions of "...the best service is a given...". Always ask the vendor's existing customers to verifying all statements. Always see any  proposed system platform; preferably on your site,  and visit any existing sites of the same system being proposed.  Because of the fast pace of technology advances, brochures are often out of date. 

5-Most Flexible Call Handling Options-Use  automated and operator functions together.

Your operator uses an Avaya Total Control Operator console (TCO). Calls and station status are displayed on a full size workstation or routed to your voice processing routing, or both; the TCO is the most comprehensive operator system in the market. Callers can also be greeted by an operator who can screen calls and send a Instant Message to the staff member without using the intrusive speaker, no intrusive "Soft "or "Silent" page that is distracting. The called party responds via an Instant Message reply; for example: "hold the call " or  "park the call", etc..

Call routing is a mix of personal operator's attention to caller with the Avaya TCO  and other automated systems..

Buying decision factor: Make my telephone and computer systems the most advanced available. We need appps productivity.

Buying decision factor: Make my telephone and computer systems work know and last into the future; just need the basics

Location: City, State, Zip Code

Email Address

Comments

Telephone Number

Your Firm

System to be Repaired

Your Current Telephone System

Number of Telephones Needed

Your Name

Column A-System Concern      Column B-What Novacom Offers-Relevant Notes     Column C-Your Selection

Number of  Sites (Locations)

Internet Performance Needed

Internet Firewall Security

Internet Redundancy  Needed

VoiceMail Ports NeededNo Cost Two Ports WorksPorts for Up to 50 StaffPorts for 50-75 StaffPorts for 75-125 StaffPorts for 125-200 StaffPorts for More 200+.................................................................

How Many Calls AnsweredTwo at a TimeFour at a TimeSix at a TimeCapacity for Roughly 25 StaffCapacity for Roughly 40 StaffCapacity for Roughly 60 StaffCapacity for Roughly 80 StaffCapacity for Roughly 100 StaffCapacity for Roughly 150 StaffCapacity for More Than 150 Staff.................................................................

Quick Name Look UpNeeded Apha LookupNice to Have .....................................

Call Volumes HandledMinimalNot Too MuchPeak and Valley VolumeEverone Answers All CallsOne Operator NeededCall Volumes Often Burdensome.................................................................

Level of Telephone NeededFull Duplex SpeakersEnhanced Full SpeakersHighest End Availabe PhonesNeed All of AboveJust Lowest Cost Phones .................................................................

Need Good Telephone FeaturesBetter Speakers & Bright LCDBetter Duplex SpeakersBasic SpeakersIf No Cost, Better SpeakersAll of The AboveJust the Basics.................................................................

Need Headset(s)Need Easy ConnectionNo Headsets Needed..................................................................

Low Power ConsumptionNeed Most Efficient.................................................................

Connect Other DevicesCordless Telephones, FAX machines, Credit Card machines, Door Boxes (Access Control)Any or All of Above.................................................................

Needed Flexibile TechnologyProven DigitalVoice Over Internet VoIPManaged ServicesHosted ServicesJust Telephones .................................

Need Music on HoldCustom recordingIntenet DownloadCD PlayerJust Ring Tones.................................................................

Need Fast InstallationTodayTomorrowWithin Four DaysMore than Four Days.................................................................

Connect Income Calls to DatabaseTo OutlookTo GoldmineTo Other Managers No Connection Needed.................................................................

Future Estimated Telephones Needed in Next Two Years3-6   Telephones7-16 Telephones17-22 Telephones23-32 Telephones32-48 Telephones49-56 Telephones57-98 Telephones99-384 Telephones

Outside Lines Needed at Initial InstallationUp to 4 Lines4-6 Lines8 + Lines24 Lines One    T-148 Lines One + T-1

Current SystemIP OfficeMerlinPartnerDefinityNortelNECHosted VoIPManagedVoIPPolycomShorTelAltigenMerlinDefinityS 25/75/85Avaya IP OfficeCiscoToshibaVoIPSamsungVoIPHostedManaged ServicesCiscoOther

Number of Phones at  Installation12345678910111213141516171819202122232425262728293031-3637-4849-56-57-7677-99More Than 99..................................................................................................

Need Conference OptionsGood basic Three PartyExpanded to Three PlusExpanded to EightExpanded to 64 Parties.................................................................

Need to Link Cell TelephonesCell Ring with Desk ExtensionKeep Cell Separate.................................................................

Max Voice Mail Ports NeededNumber needed is basedon one port per recorded message with minimum oftwo ports. One port isneeded for each caller torecord a message.Specify the numberof callers and staff usingvoice mail at any specific time..................................................................

Max Calls Answered Same TimeIndicate the total number ofcalls to be automatically answered by thesystem, and routing by thesystem.  This is limitedby the voice  mail systemvoice mail ports..................................................................

Need Name Lookup on Voice MailMost systems offer analpha name lookup. Some do not..................................................................

Handling High Call VolumesAutomatic Call Distribution (ACD). Callers arepresented to a systemthat places the calls on a firstin first answered basis...................................................................

New Telephone DesignModern telephones have better two way speakers and someoffer duplex speaker technology that eliminatesdropped words. Duplex speakers are more costly. Bright LCDs and LEDs areuser friendly..................................................................

Better Use of TelephonesYour new telephones should have feature access that is easy to use. Avaya uses a navagation cluster to accessfeatures and progam newfeatures easily..................................................................

Headset ConnectionMost telephone require handset lifters or expensive addon amplifiers..................................................................

Voice Data Platform OfferedOptions Include:Analog, DigitalVoice Over Internet  (VoIP)All handle calls while offering most features.The VoIP network oftenhas call clarity and dropped calls issues..................................................................

Going GreenThe goal is to use less power, and lower the heatoutput. Less power andless heat extends the system life. Too many new systems run hot.The use of fans is the indicator of a high powerconsumption system that uses lots of power,and will burn out quickly.................................................................

Connect Other DevicesJust plug in cordlesshome-like telephones, FAX machines, credit card machines, door boxes (access control)can be connectedto your telephone system..................................................................

Music on Hold (MOH)Avaya offers nocharge music on hold.MOH is a most valuable asset that is a proven sales generator..................................................................

Get New System NowNovacom offers thesame day installation forup to thirty telephones..................................................................

Link Telephones&ComputersComputer TelephoneIntegration (CTI) is usingyour Contact Managerdata when a call arrives.The caller's number pops upon the workstation ready for note taking..................................................................

Cell Telephone IntegrationCell telephones generatea separate office presence; not the office.Cell telephones can be linked to desk telephones.The cell number shouldbe the main number and adesk extension. A celltelephone should be anextension..................................................................

Teleconference is a most powerful business tool  allowing people to collaborate in oneconference call. Manyfirms' expenditures for conference calls istheir most expensivetelecom costs..................................................................

1-Price Performance GoalsLowest Price MattersLowest Price is DiscardedLowest Price with Best ValueYou Get What You Pay ForValue Matters MostMandate is a Cost Reduction

2-Remote Staff OptionsHave Work at Home StaffWill Have Work at Home StaffAllow Work at Home SometimesNo Work at Home StaffI Like Avaya's solution

3-Link Remote Site OptionsOne Site OnlyUp to 32 SitesMore Than 32 SitesNo Remote Sites Needed.........................................................

5-Operator Call OptionsNeed ImprovementsRarely Use an Operator.........................................................

4-Voice Mail OptionsSystem Answers All CallsSystem Answers Most CallsOperator Answers All CallsCombination of Auto & Operator

6-Voice/Integration OptionsTelephone and data separatedTelephone and data integratedNeed to Integrate BothNeed to Make Both BetterLots of Upgrade Work NeededNo Immediate Needs

7-Call Center OptionsMost Basic Needed if FreeShould be consideredBasic Call Center neededEnhanced ACD Mandatory Let Us Discuss Call Center Not Needed

8-Contact Databases OptionsUse OutlookUse GoldmineUse other contact managersNeed More InforamtionNot Needed

9-Powerful ConferencesGood three party conferenceMore than three parties neededMultiple conferences at a timeLike Avaya's standard 64 partyNo conferences needed

Number of Sites at Initial Installation1234567891011121314More Than 14Option #2

Internet SpeedLow-Basic With Minimal Internet Low-Above Average but MinimalMedium-Internet with Higher Speed to 101 MBSHighest-Ethernet Speeds (5.0 MBS+)  Up/Download

Firewall Internet Security in Place NowUse MacAfee on Each ComputerUse Symantec on Each ComputerUse Other on Each ComputerUse Allpiance: SonicWallUse Appliance: CiscoUse Appliance: WatchGuardUse Appliance: Other

Duplicate Internet StatusOne Internet Line Only NeededWe Use Two Internet LInes NowNeed Internet BackupNeed More Than Two Internet

Website Designed at Homestead™ Build a Website for Your Business