Novacom's Collaboration-Conference Calls -Voice Options
The typical remote staffer can connect to the main office and be a part of the onsite conference with the collaboration components designed and installed by Novacom. We are big proponents of conference calling. Collaboration among people is the key to greater productivity. Conferencing with Novacom is a matter of a few buttons to activate the feature.
The remote staffer may elect to use his computer and the Avaya SoftPhone to communicate voice, data and video among his customers and fellow workers.
The staffers at the conference room can connect to 64 remote fellow staffers and others. With the Avaya conference telephone, the call may be recorded. Thus, the heart of the conference room is its Avaya conference telephone.
Table Top Conference Units
Pictured left is Avaya newest conferencing telephones which exceed the standard set by Polycom's series units. Get more features and greater coverage in larger rooms.
Newest telephones have: full color feature and low cost full speaker telephones, 600 configurable features, Internet connectivity and security, paperless FAX , computer operator consoles that show all telephone activity in the business with instant messages to announce calls.
Avaya's Smart Desk Phone with apps.
Inexpensive full Feature Phones
Avaya's lowest cost full speaker phones with bright LCD and LED lamps; Digital or VoIP. These are high-end phones with bright backlit screen..
Link Remote Work at Home/Remote Offices
Connect remote staff, & manage phones & computer connections from anywhere. A demanded feature set makes remote workers a part of the local system with all features of the main site. Use: home phones, VoIP phones, cell phones, and computers (called the SoiftPhone) connecting staff and server functions.
New Operator Telephone
Ultimate in operator control, provides receptionist with total call handling & limits on holds. The console uses Instant Message & prompts the called person in silence; and affords a response.
Telephone call management (SMDR) monitors & eliminates call abuse. Get fastest & inexpensive Internet with security from SonicWall; compare our 100 MBS versus your speed? Ask Novacom about automatic redundant Internet..
Smart Phones, Computer Telephone Integration (CTI), Unified Messaging Service (UMS)) and BYOD .
BYOD is using the staffer's cell for in the office calls-no minutes charged. Connect calls & contact info for on screen POPS from Outlook & others. Smart Phones become an extension like your desk phone; both ring at the same time, & connect voice mails to Emails. Use in house wireless link your Smart Phones-no cell minutes.
Novacom's FAX server faxes directly to a computer. Faxes remain clear & can be sent ; storage & retrieval are efficiently. $35.00 to a typical monthly lease cost. Most firms recover 100% of cost/month.
Case Studies-Names and contact information available upon request
January, 2012 MJS
Industry: Financial Services
MJS was offered eight competitive systems from Managed Services to Key telephones at lowest prices. MJS elected Novacom to implement the following:
Plan a new series of telephone lines with one month in advance securing new telephone numbers;Installed a new Avaya IP Office system;Installed and configure a new Cisco data switch;Connected computers with wireless access;Deployed a SonicWall firewall;Connected a Novacom FAX server; andProvided lines with direct calling and call coverage with unlimited free calling. May, 2009 LF
Industry: Financial Services
LF replaced a fully operable Toshiba telephone system with sixty telephones. LF needed to have Computer Telephone Integration (CTI) and modern features. Novacom implemented the following:
Two new T-1 telephone lines with a 50% cost reduction and fast Internet;Installed a new Avaya IP Office system;Deployed CTI functions including: remote access to telephones, and call accounting;Installed and configure a new Cisco data switches;Connect computers with wireless access and deployed a SonicWall firewall;Connect a Novacom FAX server; andProvide lines with direct calling and call coverage. June, 2006 TP
Industry: Pediatric Medical Group
To replaced a fully operable Avaya Definity telephone system with thirty telephones. TP needed to have Computer Telephone Integration (CTI) and modern features. Novacom implemented the following:
One new T-1 telephone lines with a 50% cost reduction and fast Internet;Installed a new Avaya IP Office system;Deployed CTI functions including: remote access to telephones, call recording and call accounting;Connect computers with wireless access;Deployed a SonicWall firewall;Provided call management for their seven operators. Post installation- With the massive proliferation of the medical records storage needs, Novacom was asked to optimize the Internet access. Currently, TP uses a 101/15MBS primary Internet and backup in their SonicWall.
December , 2009 AF
Industry: Beverage Manufacturer
To replaced a fully operable VoIP network service six locations, eliminating all of the dropped calls and echo issues, in a Small Community Network (Avaya's SCN) . AF needed to have Computer Telephone Integration (CTI) and modern features across the network with about 120 telephones. Novacom implemented the following:
An MPLS new T-1 network;Installed three Avaya IP Office system;Deployed CTI functions including: remote access to telephones and call recording;;Connected computers with wireless access and deployed a SonicWall firewall. 4-Calling/Internet Management and Internet Security
3-CTI/UMS, Connect Desk/ Smart Cell Phones.
6-Paperless FAX
5-Voicemail & Automated Attendant.
The deployment of telephone and computer networks systems starts with a well organized resources room. Shown below is a sample of the organized room with fiber optics circuits, telephone and data network connections.
Avaya's conference phones offer more features than Polycom (starfish) phones. Pick the model for the size of the room. Avaya offers, also, a full line video conference resources. Conference calls are proven to be the key to productivity.
Novacom provides the eight most needed functions needed by small to mid-sized businesses.
The top eight components that exceed the competition with Novacom's dedicated experts behind the product
2-Connect at home staff & remote sites seamlessly-All feature operate remotely..
7-Conference-video and audio.
8-Computer Networking-design wiring& Wi Fi
Novacom staff, not subcontractors, wire telephones & computers complying with CAT 6 networks, & fiber optics with Wi FI and web cameras included.
Every modern business needs to have available for current or future needs all eight components. All largest firms use all eight & achieve the best level of worker productivity.
For example, a Novacom system with 30 phones installed cost is $314/month. Add seven additional components and the price will be $437/month;
Conference Voice Collaboration Plus Video Conference
The Novacom's Power User Avaya package has a feature called video. This video feature is part of the Power User suite of features. Power user also includes cell telephones integration and the broad package called Computer Telephone Integration (CTI).
Voicemail & Automatic Call Routing. . Elect call recording and many other features for the Unified Messaging (UMS).
The introduction of call recording and random access.
Administering the Voicemail
The voicemail can be administered by Novacom remotely or by your staff. The flow of call routing is graphically shown in a real time screen.
Click below to see details.
Meet Me Conference via the Bridge Conference.
The conference call is one of the often needed feature ever introduced in the telephone industry. Avaya has an easy setup.
The Avaya system managed Meet Me Conference, establishes, via a Pin Code access, is most popular.
You can to have up to 64 parties in any combination; up to two 64 party conference bridges are available.
The Powerful Operator Telephone
A new approach to operator handled calls. Receive and manage calls with a silent message feature to announce calls via a screen message to the called party.
Paging/Headsets
Avaya Video Conference
Part of the Power User package is video conference.
Avaya multiple site conference platform units compete Polycom and other high end video conference systems. Ask about high end conference systems.
Backup, dual, voicemail systems for larger, multiple site, firms.
5-SELECT powerful voicemail systems that offer automated routines with up to 10,000 routing options at low prices.
1-The old operator telephone with busy lamps has been replaced by a Avaya's sophisticated feature rich PC console.
6-Conference is the way to group understanding. Stop the "he said/she said" scenario; too often the case. Use quality audio, not VoIP Internet , for conference calls, and add video. Cut travel cost and have more frequent meetings.
The Embedded (now called Essential) Voicemail. Click graphic for details of Essential voice processing.
Utilization reporting of Internet and need for costly services are defined in the SonicWall reporting.Security and access speed are necessary parts of your Internet access
Starting with the Novacom optimized Internet, the Novacom implemented security suite adds security and permissions to each workstation with virus protection.
SonicWall® Anti-Virus and Anti solutions automatically deliver updated security definitions immediately to the endpoint as they become available, protecting against today’s rapidly-evolving threats. SonicWall's Enforced Client guarantees all endpoints have the latest versions of anti-virus and anti software installed and active. The SonicWall® Client/Server Anti-Virus Suite integrates additional protection for Windows-based file, print, and Exchange servers.
Novacom ranks in the top tier member among 1,400 Avaya Business Partners. We implement Avaya's Collaborative & Computer Telephone Integration (CTI).
All businesses must consider using eight components that are all part of today's telephone and data networked systems.
Before you buy any new or additional telephones and data resources or even change long services, ask for a quote.
Please Click Here for Fast Quote.
The old proven AT&T, Lucent & Avaya Merlin was the standard for four decades. Great basic telephone service, low speed and expensive slow data connections.
Select Avaya and get the experience of Bell Laboratories.
FASTEST Response to Needs.
Most installations completed in 24 hours. Service responses in hours.
Add Security-The top of the line firewalls that have extensive data, "Deep Packet", inspection that exceeds the competition.
SonicWall Internet security components serve the data security needs of small to mid-sized customers. Novacom uses Cisco switches and SonicWall firewalls to:
-Improve access speed with Novacom's selected carriers-the best of the best; and
-Secure Internet: data including: Gateways; Filtering Internet traffic; and Control workstation Internet permissions.
Novacom end users report increased Internet speeds in excess of 500% with cost reductions.4-Call accounting called Station Message Detail Reporting (SMDR), Internet utilization and performance, and Internet critical security, and faster speed. Novacom carrier partners offer the best prices & reliability.
A most critical cost reduction program. Save substantial cost of calling, right sizing of staff, add a significant cost reduction approach to handle calling resources, and streamline Internet use. Telephone call and related Internet abuse are well known business concerns. Lower cost lines and unlimited calling are now used by almost every business and may easily encourage loss of productivity . The most employed means to track call patterns, and detection of abuse is the Novacom call reporting system called Station Message Detail Reporting (SMDR). SMDR is the key to just right staffing; determining not too many and not too few staff for call handling. However, while cost of calling has dropped to nothing, staff cost have increased and demand that call abuse be considered as a waste of staff productivity time and cost. Hire too many and expend an average of $35,000.00 in excess costs. Fore the Internet, stop excess access to valuable Internet lines, and reduce abuse of the Internet that is now most common; esp[especially streaming video and streaming voice.
Real cost savings with Novacom support. Click here. Connect with Novacom's partners carrier with full support of Novacom.
The most complete Novacom reporting allows management to keep tract of all inbound and outbound calling by staff members departments; not just billable calls. See traffic patterns by time of day and staff needs; match staff to calling a save.
1-Start with an advanced Avaya telephone system. Phone
systems & paging.
Just the beginning of your resources.
Just the beginning of a more productive information platform and save thousands.
2-Add connect at home & remote workers & save travel costs. The most productivity by at home workers
Connect remote or home staff & save travel & real estate costs. Best ROI for businesses.
8-Add-New CAT 6 wired & wireless, fast powerful computer networks.
Most networks need upgrades.
Get faster computer speed on th Internet.
3--Add Smart Phones; no cell minutes for onsite. The Smart Phone connects to your desk phone calls. Build Wi Fi for even greater in house flexibility.
Fully connect your Smart phone to your desk telephone.
5-Add-Build voicemail & automated routing. Voicemail go to Emails. Select most powerful with recording or free voicemail.
Immediately get voicemail to your cell and desktop.
4-Add-Manage
calling & Internet control & build effective firewalls. Lower costs. Get real time stats of the use of telephones & Internet access
Manage access to phone calling and the Internet
6-Add-Clear conference calling & call recording. Harness the power of conferencing by pressing a few buttons. Team up with video connections.
Limit travel and have your own in house easy to use conferencing.
7-Add-Automated FAX with clear PDF documents.
Eliminate paper FAX. Use clear PDF documents that can transferred and rebroadcast.
Cut the cost of
expensive faxing.
